This website www.shivaengggroup.com is owned and operated by Shiva Engineering Works & Shiva Sales Agencies, Partnerships Enterprise, henceforth referred to as “Shiva Engineering Group” which includes its affiliates, successors and permitted assigns.

Our privacy policy has been designed and created to ensure those affiliated with Shiva Engineering Group of our commitment and realization of our obligation not only to meet but to exceed most existing privacy standards.

In the course of using this website or availing the services via the online application/subscription forms and questionnaires, Shiva Engineering Group and its affiliates may become privy to the personal information of its users/subscribers and subscribers, including information that is of a confidential nature. Shiva Engineering Group provides services to the users/subscribers through the website and is committed to protecting and respecting the privacy of the users/subscribers and has taken all necessary and reasonable measures to protect the confidentiality of the user information and its transmission through the World Wide Web. Shiva Engineering Group shall not be held liable for disclosure of the confidential information if such disclosure is in accordance with this Privacy Policy (“Policy”) or in accordance with the terms of any agreements entered into with the users/subscribers. Shiva Engineering Group also assures not to disclose all information that it learns during the transactions and payments made to the user’s account(s). “user(s)” shall mean and include all individuals, companies and private organisations that visit the website and/or register as subscribers and provide information to Shiva Engineering Group through any of the modes referred to in the clause on “Collection of Information” below.

Collection of information

During the use of the website, Shiva Engineering Group may collect and process information from the users/subscribers, including but not limited to the below mentioned:

·       Information that the users/subscribers provide to Shiva Engineering Group by filling in forms on the website. This includes contact information such as name, email address, mailing address, phone number, financial information, bank account number, password and preferences information such as favourites lists and transaction history;

·       Information that the users/subscribers provide when the users/subscribers write directly to Shiva Engineering Group (including by way of email, whatsapp or messages);

·       Information that the users/subscribers provide to Shiva Engineering Group over telephone;

·       Shiva Engineering Group may make and keep a record of the information shared by the users/subscribers with Shiva Engineering Group;

·       Information that the users/subscribers provide to Shiva Engineering Group by completing surveys;

·       When the user uses the website, Shiva Engineering Group servers automatically record certain information that the user’s web browser sends whenever the user visits any website. These server logs may include information such as the user’s web request, Internet Protocol (IP) address, browser type, referring/exit pages and URLs, number of clicks, domain names, landing pages, pages viewed, and other such information. Shiva Engineering Group uses this information, which may or may not identify users/subscribers, to analyse trends, to administer the website, to track user’s movements around the website and to gather demographic information about the user base as a whole.

Non-disclosure

Shiva Engineering Group pledges that it shall not sell or rent users/subscribers’ personal details to anyone. Shiva Engineering Group will protect every bit of the users/subscribers’ business or personal information and maintain the confidentiality of the same. Shiva Engineering Group guarantees that it is going to keep all information confidential except in the following cases:

·       Shiva Engineering Group may disclose users/subscribers’ information to governmental and other statutory bodies who have appropriate authorisation to access the same for any specific legal purposes.

·       Shiva Engineering Group may disclose users/subscribers’ information if it is under a duty to do so in order to comply with any legal obligation, or in order to enforce or apply the Terms of Use (displayed on the website), or to protect the rights, property or safety of Shiva Engineering Group, its users/subscribers or others. This includes exchanging information with other companies / agencies that work for fraud prevention and credit reference.

·       Shiva Engineering Group may disclose users/subscribers’ information to its agents under a strict code of confidentiality.

·       Shiva Engineering Group may disclose users/subscribers’ information to such third parties to whom it transfers its rights and duties under the customer agreement entered into with the users/subscribers. In such an event, the said third parties’ use of the information will be subject to such confidentiality obligations as contained in this Policy.

·       Shiva Engineering Group may disclose users/subscribers’ information to any member of its related or group Shiva Engineering Group including its partners or sister concerns, as the case may be.

·       In the event that Shiva Engineering Group sells or buys any business or assets, it may disclose the users/subscribers’ information to the prospective seller or buyer of such business or assets. user, email and visitor information is generally one of the transferred business assets in these types of transactions. Shiva Engineering Group may also transfer or assign such information in the course of corporate divestitures, mergers or dissolution.

Shiva Engineering Group shall ensure that in case of disclosure of whole or part of the user’s information to a service provider or agent, within or outside India, the same shall be bound by obligations of confidentiality at least as strict as Shiva Engineering Group’s obligations under this Privacy Policy and the information shall be accorded the same level of protection as provided by Shiva Engineering Group under the terms of this Privacy Policy. Shiva Engineering Group may store the user’s information in locations outside the direct control of Shiva Engineering Group (for instance, on servers or databases co-located with hosting providers).

Shiva Engineering Group never will sell or rent personal information of its clients to anyone, at any time, for any reason. Shiva Engineering Group may use the user’s personal information in the following ways, viz:

·       Monitor, improve and administer the website and improve the quality of services;

·       Analyse how the website is used, diagnose service or technical problems, maintain security;

·       Remember information to help the user effectively access the website;

·       Monitor aggregate metrics such as total number of views, visitors, traffic and demographic patterns;

·       To confirm the user’s identity in order to determine its eligibility to use the website and avail of the services;

·       To notify the user about changes to the website;

·       To enable Shiva Engineering Group to comply with its legal and regulatory obligations;

·       To help the user apply for certain services.

·       For the purpose of sending administrative notices, service related alerts and other similar communication with a view to optimising the efficiency of the website.

·       Doing market research, troubleshooting, protection against error, project planning, fraud and other criminal activity.

·       To reinforce Shiva Engineering Group’s Terms of Use.

Access to personal information is strictly restricted and shared in accordance with certain specific internal procedures and safeguards that govern access. Certain features of the website are available for use without any need to provide details. Other features of the website may require users/subscribers to provide details including but not limited to the user’s name, address, mobile number, email address, PAN No., employment & income details.

Security of information

Shiva Engineering Group shall endeavour and shall take every precaution to maintain adequate physical, procedural and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure or modification of the user's Personal Information under our control.

The company also uses Secure Socket Layer (SSL) for authentication and private communications in an effort to build users/subscribers' trust and confidence in the internet and Sites use by providing simple and secure access and communication of credit card and Personal Information. Shiva Engineering Group takes the security of its user’s information very seriously. Shiva Engineering Group protects the user’s information using bank-level data security: 128 bit-encryption and a TLS 1.2 protocol. This creates an encrypted connection between the user’s browser and Shiva Engineering Group’s servers. All information remains encrypted at all times. If the user allows Shiva Engineering Group to see its banking information online rather than in paper form, it is on a read-only basis. Shiva Engineering Group does not have access to change, edit, or modify bank account information in any manner whatsoever. Shiva Engineering Group employees cannot view the user’s banking username and passwords, and the same is securely stored in separate encrypted areas with its financial services providers.

All information provided to Shiva Engineering Group is stored on its secure servers either outside or within India.

Shiva Engineering Group uses commercially reasonable safeguards to preserve the integrity and security of the users/subscribers’ information against loss, theft, unauthorised access, disclosure, reproduction, use or amendment.

The information that is collected from the users/subscribers may be transferred to, and stored at, a destination inside or outside India. By submitting information on the website, the users/subscribers agree to this transfer, storing and/ or processing. Shiva Engineering Group will take such steps as it considers reasonably necessary to ensure that the users/subscribers’ information is treated securely and in accordance with the Policy.

In using the website, the users/subscribers accept the inherent security implications of data transmission over the internet and the World Wide Web cannot always be guaranteed as completely secure. Therefore, the use of the website will be at the own risk of the users/subscribers.

Shiva Engineering Group assumes no liability for any disclosure of information due to errors in transmission, unauthorised third party access or other acts of third parties, or acts or omissions beyond its reasonable control and the user agrees not to hold Shiva Engineering Group responsible for any breach of security unless such breach has been caused as a direct result of gross negligence or wilful default by Shiva Engineering Group.

In the event Shiva Engineering Group becomes aware of any breach of the security of the users/subscribers’ information, it will promptly notify the users/subscribers and take appropriate action to the best of its ability to remedy such a breach.

Exclusion

This Policy does not apply to any information other than information collected by Shiva Engineering Group through the website including such information collected in accordance with the clause on “Collection of Information” above. This Policy shall not apply to any unsolicited information provided by the users/subscribers through this website or through any other means. This includes, but is not limited to, information posted to any public areas of the website. All such unsolicited information shall be deemed to be non-confidential and Shiva Engineering Group shall be free to use, disclose such unsolicited information without limitation.

Cookies

Shiva Engineering Group collects certain information from the user’s browser using small data files called “cookies.” Shiva Engineering Group uses session ID cookies to confirm that customers are logged in. This type of cookie helps Shiva Engineering Group recognize a customer if he or she visits multiple pages on the website during the same session, so that separate passwords are not required to access each page. These cookies terminate once the customer closes the browser. By default, Shiva Engineering Group uses a persistent cookie that stores customer login ID (but not password) to make it easier for the customer to login when returning to the website. Shiva Engineering Group encodes its cookies so that only Shiva Engineering Group can interpret the information stored in them. The user may remove or block this cookie using the user’s browser settings to disable the feature.

Shiva Engineering Group also stores transaction history. Shiva Engineering Group may collect additional information in ways not specifically described herein. For example, Shiva Engineering Group may track information related to interactions with customer service or responses from surveys or other feedback tools. Shiva Engineering Group uses this information to continually improve the service provided to the customers.

Shiva Engineering Group’s Privacy Policy does not cover the use of cookies by its partners and affiliates. Shiva Engineering Group does not have access or control over these cookies. Shiva Engineering Group’s partners and affiliates may use session ID cookies to provide a custom user experience and to track the success of Shiva Engineering Group’s partnership with them.

Web beacons

The web pages of the website contain electronic images known as “web beacons” (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyse how the website is used. Web beacons may also be used in some of Shiva Engineering Group’s emails to so as to know which emails and links recipients have opened, allowing it to gauge the effectiveness of its customer communications and marketing campaigns.

Referrals

If the user wishes to introduce Shiva Engineering Group / the website to any other person / entity, the user will be asked to provide such person / entity’s name and email address. Shiva Engineering Group will automatically send such person / entity an email inviting it or to visit the website. Shiva Engineering Group stores this information for the purpose of sending this email and keeping a record of the number of persons / entities so referred by the users/subscribers. Shiva Engineering Group may send additional emails to the said person / entity in connection with services offered by Shiva Engineering Group. Such person / entity may contact Shiva Engineering Group at [email protected] or [email protected] to request that this information be removed from Shiva Engineering Group’s database.

Links to third-party websites

The website includes links to other websites whose privacy practices may differ from those of Shiva Engineering Group. The inclusion of a link does not imply any endorsement by Shiva Engineering Group of the third party website, the website's provider, or the information on the third party website. If the users/subscribers submit personal information to any of those websites, such information is governed by the privacy policies of such third party websites and Shiva Engineering Group disclaims all responsibility or liability with respect to these policies or the websites. The users/subscribers are encouraged to carefully read the privacy policy of any website that they visit.

Social media widgets

The website includes Social Media Features, such as the Facebook “Like” button and Widgets, or interactive mini-programs that run on the website. These features may collect the users/subscribers’ IP address, which page the users/subscribers are visiting on the website, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on the website. The users/subscribers’ interactions with these features are governed by the privacy policy of the company providing it.

Opting out or editing customer information

To opt out of email correspondence from Shiva Engineering Group or make a change to (or delete) the user information stored in Shiva Engineering Group’s records, please contact Shiva Engineering Group at [email protected].

The user may write to Shiva Engineering Group at: [email protected]

Shiva Engineering Works / Shiva Sales Agencies

Address:

Nikhil Chaudhary

214, Ispat Bhavan, 5-4-23, Distillery Road, Ranigunj 500003

Shiva Engineering Group will respond to the user’s request within 15 working days.

Data retention

User information will be retained for as long as the user account is active or as needed to provide services to the user. If the user wishes to cancel its account or requests that Shiva Engineering Group no longer uses its information to provide services, the user may contact Shiva Engineering Group at [email protected]. Shiva Engineering Group will retain and use user information as necessary to comply with its legal obligations, resolve disputes, and enforce its agreements or for other business purposes.

Changes to privacy policy

In the event Shiva Engineering Group modifies this Privacy Policy, the same will be updated on the website. These policy may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. The users/subscribers are encouraged to periodically review this page for the latest information on its privacy practices. In case of any material changes to the Policy, the users/subscribers will be notified by email (sent to the email address specified in the user’s account) or by means of a notice on this website prior to the change becoming effective.

Severability

Shiva Engineering Group has made every effort to ensure that this Policy adheres with the applicable laws. The invalidity or unenforceability of any part of this Policy shall not prejudice or affect the validity or enforceability of the remainder of this Policy.

No waiver

The rights and remedies available under this Policy may be exercised as often as necessary and are cumulative and not exclusive of rights or remedies provided by law. It may be waived only in writing. Delay in exercising or non-exercise of any such right or remedy does not constitute a waiver of that right or remedy, or any other right or remedy.

Governing law or dispute resolution

This Policy shall be governed by and construed in accordance with the laws of the Republic of India and subject to the provisions of arbitration set out herein, the courts at Bangalore shall have exclusive jurisdiction in relation to any disputes arising out of or in connection with this Policy.

If any dispute arises between Shiva Engineering Group and the user in connection with or arising out of the validity, interpretation, implementation or alleged breach of any provision of the Policy, such dispute shall be referred to and finally resolved by arbitration in accordance with the Indian Arbitration and Conciliation Act, 1996 for the time being in force, which rules are deemed to be incorporated by reference in this clause.

There shall be one (1) arbitrator and the seat of the arbitration shall be Bangalore, India.

The language of the arbitration proceedings and of all written decisions and correspondence relating to the arbitration shall be English.

Foreign jurisdiction

Shiva Engineering Group makes no representation that the content contained on the website is appropriate or to be used or accessed outside of the Republic of India. If the users/subscribers use or access the website from outside the Republic of India, they do so at their own risk and are responsible for compliance with the laws of such jurisdiction.

Acceptance of Terms

Through the use of this Site, you are hereby accepting the terms and conditions stipulated within the aforementioned Policy. If you are not in agreement with this Policy, then you should refrain from further use of our Site. In addition, your continued use of our Sites following the posting of any updates or changes to our Policy shall mean that you are in agreement and acceptance of such changes.

Contact

If you have any questions or concerns regarding this Policy related to our Site, please feel free to contact us at the following email, telephone number or mailing address.

Email: [email protected]

Telephone Number: 7670841570

Mailing Address: 214, Ispat Bhavan, 5-4-23 Distillery Road, Ranigunj, Secunderabad 500003

Shiva Engineering Group will respond to all relevant user queries within 15 working days.